Contacting Us

If you need Emergency Assistance whilst abroad - please refer to the specific Emergency Assistance details.

If you need to Claim - please refer to the specific Make a Claim details.

Otherwise, please feel able to contact us for any reason - to enquire, clarify something about the policy, notify us of a change, give us feedback or anything else.

We have a dedicated Customer Service Team to assist with any enquiry – you can contact us

By e-mail:-
ace.traveluk@acegroup.com

By Phone:-
(from 9:00 to 17.00 on weekdays) Freephone 0800 028 2396
or if calling from outside the UK +44 1293 726225

By writing to:-
Customer Services
Ashdown House
125 High Street
Crawley
West Sussex
RH10 1DQ
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