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Complaints procedures ACE is dedicated to providing a high quality service and wants to maintain this at all times. If you are not satisfied with this service, please contact ACE immediately, quoting your Policy details, so that your complaint can be dealt with as soon as possible.
The Customer Service Manager,
Tel 01293 726060; Or, if you have arranged your Policy via an intermediary, you should contact them first. The existence of these complaints procedures does not affect any right of legal action you may have against ACE. Financial Ombudsman Service ACE is a member of the Financial Ombudsman Service (FOS), who may be approached for assistance, if you are not satisfied following receipt of ACE’s final response. A leaflet explaining its procedure is available on request.
Financial Ombudsman Service,
Telephone 0845 080 1800; Financial Services Compensation Scheme In the unlikely event of ACE being unable to meet its liabilities, a Policyholder may be entitled to compensation under the Financial Services Compensation Scheme. Their contact details are:
Financial Services Compensation Scheme,
Fax: 020 7892 7301 |
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